Refund and Return Policy

It Home SRLS Refund and Return Policy

Last updated: June 7, 2025

This Refund and Return Policy sets out the terms and conditions for returning products purchased on IT HOME SRLS . By using our Site and purchasing our products, you accept the terms described in this Policy.

1. Returns

1.1 Return Conditions

• Products can be returned within 14 days from the delivery date.
• Products must be returned in the same condition in which they were received, unused and in the original packaging.
• Damaged, used, or missing essential parts products will not be accepted for return.

1.2 Return Procedure

• To initiate a return, please contact our customer service team at agingrossrls@gmail.com or at 3801061998 within 14 days of receiving the product.
• Please provide your order number and a detailed description of the reason for the return.
• Once your return is approved, we will send you instructions on how to ship the product to our warehouse.

1.3 Shipping Costs

• Return shipping costs are the responsibility of the customer, unless otherwise specified by our customer service.
• We recommend using a trackable shipping method to ensure your return reaches you.

2. Refunds

2.1 Refund Conditions

• Once we have received the return and verified that it meets the above conditions, we will process the refund.
• The refund will be made using the same payment method used for the original purchase, unless otherwise agreed.

2.2 Refund Times

• The refund will be processed within 14 working days of receiving the returned product.
• Refund crediting times may vary depending on the payment institution used.

2.3 Non-Refundable Products

• Customized or tailor-made products
• Products on sale or promotion (unless otherwise indicated)
• Products that cannot be returned for hygiene or health reasons (e.g. beauty products, food)

3. Substitutions

• If you receive a defective or damaged product, please contact our customer service within 7 days of receipt to request a replacement.
• Please send us a description of the defect or damage, along with detailed photos.
• Once your request is approved, we will send you instructions for replacing your product.

4. Contacts

For more information about our Refund and Return Policy or to request assistance, you can contact us at:

IT HOME SRLS
Via Longhin 121 (PD) Padua
agingrossrls@gmail.com
Luca 3801061998